Terms and conditions

Article 1 – Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Cooling-off period:
The period within which the consumer may exercise their right to cancel the agreement.

Consumer:
A natural person who is not acting for purposes relating to their trade, business, craft, or profession, and who enters into a distance contract with the trader.

Day:
A calendar day.

Long-term transaction:
A distance contract relating to a series of products and/or services, the delivery and/or performance of which takes place over a period of time.

Durable medium:
Any instrument that enables the consumer or trader to store information addressed personally to them in a way that allows future access for an adequate period and unchanged reproduction of the stored information.

Right of withdrawal:
The consumer’s right to withdraw from the distance contract within the cooling-off period.

Trader:
Design by Olivia, acting as a natural or legal person offering products to consumers via distance selling.

Distance contract:
An agreement concluded between the trader and the consumer under an organised distance sales scheme without the simultaneous physical presence of the trader and consumer.

Means of distance communication:
Any means that can be used to conclude an agreement without the trader and consumer being physically present together.

General Terms and Conditions:
These Terms and Conditions of Design by Olivia.

Article 2 – Identity of the Trader

Trading name: Design by Olivia
Email address: support@designbyolivia.com
Chamber of Commerce: Available upon request
VAT number: Available upon request

Registered address:
Koperen Kees 36
7001 KJ Doetinchem
The Netherlands

This is not a visiting address.

Article 3 – Applicability

These Terms and Conditions apply to every offer made by Design by Olivia and to every distance contract concluded between Design by Olivia and the consumer.

Before the distance contract is concluded, these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated where the Terms and Conditions can be reviewed and that they will be provided free of charge upon request.

If the distance contract is concluded electronically, the Terms and Conditions will be made available in a way that allows the consumer to store them on a durable medium.

If additional product-specific conditions apply, these Terms and Conditions will apply alongside them. In the event of conflicting provisions, the consumer may rely on the provision most favourable to them.

If any provision of these Terms and Conditions is wholly or partially invalid or void, the remaining provisions will remain in full force. The invalid provision will be replaced by a provision that most closely reflects the original intent.

Situations not covered by these Terms and Conditions will be assessed in accordance with their spirit and intent.

Any ambiguity regarding interpretation shall be interpreted in the spirit of these Terms and Conditions.

Article 4 – The Offer

If an offer is subject to limited availability or conditions, this will be clearly stated.

All offers are non-binding. Design by Olivia reserves the right to amend or withdraw offers.

Product descriptions are accurate and complete to the best of our ability. Images are representative; minor variations in colour or appearance may occur.

Obvious errors or mistakes in offers do not bind Design by Olivia.

All specifications, images, and descriptions are indicative and cannot give rise to compensation or termination of the agreement.

Each offer clearly states:

  • The total price including applicable taxes

  • Shipping costs

  • Payment methods

  • Delivery method and estimated delivery time

  • The right of withdrawal and applicable conditions

Optional product details may include available sizes, colours, and materials.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and completes the checkout process.

If acceptance occurs electronically, Design by Olivia will confirm receipt by email. Until confirmation is sent, the consumer may cancel the agreement.

Design by Olivia takes appropriate technical and organisational measures to protect electronic data transfers and payment security.

Design by Olivia reserves the right, within legal limits, to refuse an order or impose conditions if payment obligations cannot reasonably be met.

The consumer will receive confirmation including:

  • Contact details for complaints

  • Information on the right of withdrawal

  • Warranty and after-sales service details

  • Full pricing and delivery information

  • Termination conditions for long-term agreements

  • A model withdrawal form where applicable

For long-term transactions, this information is provided with the first delivery.

Order cancellation:
Orders may only be cancelled within 24 hours of placement. After this time, processing may have begun and cancellation is no longer possible.
Consumers retain the right to return products within 14 days of receipt, subject to the returns policy.

Article 6 – Right of Withdrawal

The consumer has the right to withdraw from the agreement within 14 days of receiving the product, without giving any reason.

To exercise this right, the consumer must notify Design by Olivia in writing within the withdrawal period.

Returned products must be:

  • Unused

  • In original condition

  • In original packaging

Refunds will be issued within 14 days of receiving the returned goods or proof of return.

Certain products may be exempt from the right of withdrawal if legally permitted (e.g. hygiene-sensitive items), which will be clearly stated.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the consumer is responsible for return shipping costs.

If the product is faulty or incorrectly delivered, Design by Olivia will reimburse reasonable return shipping costs.

Refunds will be issued using the original payment method unless otherwise agreed.